Communication
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Nonprofit Crisis Communications
- March 22, 2018
- Posted by: Ann Fitzgerald
- Category: Communication
No CommentsMark Zuckerberg has taken a beating lately for his initial silence following a report that a political consulting firm used data improperly obtained from 50 million Facebook users. Experts faulted him for not following the tried-and-true script for crisis communications: Get out in front of the story, say you’re sorry, inform the authorities and public, and take quick action.
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Stewardship 101
- November 27, 2017
- Posted by: David Kulivan
- Categories: Communication, Cultivation
You’ve just closed a major gift with a donor you’ve been cultivating for a long time. Congratulations! You’re done. Right? Not exactly.An oft-neglected part of fundraising is stewardship. Since fundraising is all about relationships, and since your organization works hard to be donor-centric, you are now entering the “stewardship phase” with this donor.
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5 Ways to Manage Your Boss
- November 1, 2017
- Posted by: Susan Mangels
- Categories: Communication, Management
You define how you want to be seen in the workplace. One important area is how you manage your interactions with your boss. By being proactive and consistent, you have the opportunity to gain trust and respect for your work with those who make the big decisions.
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How to Hunt Down a Donor’s Phone Number
- September 13, 2017
- Posted by: David Hoyt
- Categories: Communication, Fundraising
A big check comes in from Mr. Jones, and a bolt of excitement hits your nervous system. Success! But now what?A handwritten thank you note – obviously – but also, a phone call is in order. But, what if you don’t have a phone number for him in the database? Do you admit defeat and only send the trusty thank you card? Of course not! The thank you phone call is an important opportunity to learn about your donor’s interests, to solidify the positive feelings toward your organization that inspired the gift, and perhaps to set the stage for a future meeting.
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Enhance Your Reputation One Letter at a Time
- August 8, 2017
- Posted by: Ken Marotte
- Category: Communication
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How to Create an Effective Donor Thank You Program
- June 8, 2017
- Posted by: David Hoyt
- Categories: Communication, Cultivation
Fundraisers I meet tell me that they thank their donors profusely. Yet at the same time, many donors report feeling underappreciated by the charities they give to.How can this be? Maybe there is a pile of beautiful, handwritten thank-you cards in a bin somewhere in the bowels of the USPS.